Privacy Policy

enapay Consulting Ltd is the data controller responsible for your personal information.

• Company number: 14596407
• Registered address: 3 Weekley Wood Close, Kettering, Northamptonshire, NN14 1UQ, UK
• Privacy contact: sharonhartley@enapayconsulting.com

This policy explains how we collect, use and protect personal information when you:

• Visit our website
• Make an enquiry about our services
• Engage us for consultancy, coaching or organisational improvement work
• Subscribe to communications from us
• Sign up to our newsletter
• Participate in research or surveys
• Purchase a copy of BRAVE

We may collect the following types of information:

• Identity information: Your name, job title and organisation
• Contact details: Email address, phone number, postal address
• Enquiry information: Details you provide when getting in touch
• Service information: Information related to our work together
• Order information: Details of any purchases, including BRAVE
• Payment information: Financial records related to transactions
• Marketing preferences: How you prefer to hear from us
• Technical information: How you use our website, including IP address, browser type and pages visited
• Testimonials and case study material: Where you have agreed to provide these

We do not intentionally collect special-category information through the website.

We collect information in the following ways:

• Directly from you: Through forms on our website, emails, phone calls and face-to-face meetings
• From your employer or referrer: Where an organisation engages us on your behalf
• Automatically: Through cookies and similar technologies when you use our website
• From public sources: Professional networking platforms and publicly available business information

We use your information for the following purposes:

• Responding to enquiries and providing information about our services
• Delivering consultancy, coaching and organisational improvement work
• Processing orders and fulfilling purchases
• Maintaining financial records and meeting legal obligations
• Operating and improving our website
• Sending marketing communications where you have opted in
• Managing complaints and feedback
• Publishing testimonials and case study content with your agreement

Legal basis for processing

We process your information on the following grounds:

• Contract: Where processing is necessary to deliver our services or fulfil an order
• Legitimate interests: Where we have a genuine business reason, such as responding to enquiries, improving our website or maintaining client relationships
• Consent: Where you have given clear consent, such as opting in to marketing communications
• Legal obligation: Where we are required to keep records for tax, accounting or regulatory purposes

We keep your information only for as long as we need it:

• Enquiries: Up to 24 months after last contact
• Client and service records: For the duration of our engagement plus 6 years
• Orders and transactions: 7 years for financial record-keeping
• Marketing preferences: Until you withdraw consent (we retain a record of your preference to make sure we respect it)
• Event-related information: Typically 24 months after the event

We may share your information with:

• Service providers: Who help us run our business, such as website hosting, email and payment processing
• Professional advisers: Including accountants and legal advisers
• Regulators and authorities: Where required by law
• Business partners: Where relevant to delivering our services
• Potential successors: In the event of any business reorganisation or sale

We do not sell your personal information.

Where your information is transferred outside the UK, we ensure appropriate safeguards are in place, including:

• UK adequacy determinations
• International Data Transfer Agreements
• Approved contractual clauses

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Erase your personal information in certain circumstances
• Restrict how we process your information
• Data portability: Receive your information in a portable format
• Object to certain types of processing
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at sharonhartley@enapayconsulting.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

We apply proportionate organisational and technical measures to protect your personal information against unauthorised access, loss or misuse.

We may update this policy from time to time. Any changes will be published on this page with an updated effective date.